ebay etiquette

[fendermallot]

So I purchased a pair of Adidas powerbands off of ebay last sunday. Promptly sent the payment 5min after I won. I waited until Tuesday then I emailed the seller asking for a confirmation that I won the auction, he received the payment, he was going to ship the product, etc. Not to much to ask I think. I waited until Thursday and still had not heard back from him. I then sent another email stating that if I did not hear from the seller by Friday evening I would be contacting PayPal in order to retrieve my money or something. No email from seller. I tried to issue a complaint with PayPal but they require you wait at least 7 days to issue a complaint just in case the item shows up between then.

The shoes showed up today, the invoice says they came from gppgolf.com (which from reading is a good site to buy from) even though the seller name indicated no affiliation. I would really like to leave a neutral feedback as I am very upset about the lack of communication on the sellers part. Should I do this or leave a positive feedback because the items arrived in the condition they were advertised in and the amount of time the auction indicated they would.

opinions?

[twinke masta]

I have been shopping on ebay for a while, some times the seller will not reply to you EVER. The product may be in mint condition and arrives days before it is supposed to. But some sellers will NOT say a thing to their buyers. You can choose to leave bad or good feedback. I have always left a positive feedback with something along the lines of "Good seller, fast shipping" and that was it. I mean customer service is something the seller CAN provide, but not necessarily.

[ApocG10]

Ya. If its a seller that makes his living off ebay, its possible he has so many auctions that its easier for him just to ship and be done with it.

You got the item on time, in the shape it was advertised to be in. I'd say that warrants positive feedback, no matter where the shoes came from. I definately cant see a reason for neutral or bad feedback.

Maybe he genuinely didnt have time to answer you, this is around the time of year most people go on vacation. Maybe he shipped it and had to go and hasnt checked his email. Theres many scenarios, but the important thing is, you got your items, on time and as advertised. Anything less than positive feedback would be a bit anal on your part.

Maybe mention that it was on time and as advertised, but there was a lack of communication on the sellers part in your feedback message.

[TheWarHound]

I would only leave negative feedback if the item was seriously not as described, took 2 times longer to receive, stuff like that.

[BirdIsTheWord]

**NEVER, EVER leave a neg. feedback unless it is warranted. If you leave neg. fb for a minor reason, it will reflect badly upon you. Many sellers may end up not letting you bid. You got your item, it doesn't matter where it came from; in the end it all comes from somewhere. Hopefully as described. I'm sure you recieved message/email confirmation of payment...


The inherent problem is that the biggest sellers are often the ones with the best deals, most sales, and least time to commit to communication. I hear ya tho. Take the good, take the bad.....good luck...

[PhilsRHman]

You guys tell me if I was wrong. Ordered a 5W on ebay from a sellers with about 150 sales, no not a bit-time seller. I paid immediately after I won Monday morning then emailed to say that I'm playing Friday and really would love to have the club by then. He sent it quickly, but mailed it with the cheapest USPS option available. Now, if I paid something less than the $15 shipping he charged, I would have been last annoyed, but for $15, I expected it would arrive by Thursday. It didn't.

Now, I got the club, and it's as described, in good shape, etc. But I'm pissed he didn't even offer that I could get the club faster by paying a couple extra bucks. I gave him a neutral rating, and explained exactly what I did above, thinking neutral is neither positive nor negative.

[ApocG10]

philsrhman, I believe you were wrong. Especially if the shipper stated method of shipping in the auction, which they usually do.

[Lefty22]

  PhilsRHman said:

You guys tell me if I was wrong. Ordered a 5W on ebay from a sellers with about 150 sales, no not a bit-time seller. I paid immediately after I won Monday morning then emailed to say that I'm playing Friday and really would love to have the club by then. He sent it quickly, but mailed it with the cheapest USPS option available. Now, if I paid something less than the $15 shipping he charged, I would have been last annoyed, but for $15, I expected it would arrive by Thursday. It didn't.

I think you were incorrect - sounds like a postive feedback transaction to me...

[twinke masta]

  PhilsRHman said:

You guys tell me if I was wrong. Ordered a 5W on ebay from a sellers with about 150 sales, no not a bit-time seller. I paid immediately after I won Monday morning then emailed to say that I'm playing Friday and really would love to have the club by then. He sent it quickly, but mailed it with the cheapest USPS option available. Now, if I paid something less than the $15 shipping he charged, I would have been last annoyed, but for $15, I expected it would arrive by Thursday. It didn't.

Seller is held to what he lists in the auction, any addition done off the side of ebay is auxiliary, and should not affect his feedback.

[golfbarefoot]

  None said:

Should I do this or leave a positive feedback because the items arrived in the condition they were advertised in and the amount of time the auction indicated they would.

wow. It sounds to me like you were geeking hard for your shoes. Read your question above again.. I personally think you leave positive feedback like you are supposed to and just select moderate for seller communication in the detailed seller feedback portion.

[BigTazz53]

I agree both situations warrent a positive feedback.
Sellers did as their auctions said they would.
Remember to always go thru the auction very carefully before bidding and you wont get dissappointed.
And if a question is on your mind, then simply email the seller.

[bobbydacron]

As someone who buys and sells off Ebay, and has a 100% rating, the etiquette is that if you got what you paid for and the Seller delivered as promised then that warrants positive feedback. WIth regards to shipping remember that that covers more than the physical postage/ UPS etc, it also needs to take care of the packing materials and the time to go to the post office etc. The seller does not have the option of leaving negative feedback on someone.

I realize that someone who is new to Ebay may not be aware of all the "rules" of etiquette etc but think of it like golf on a sunday afternoon. In order for the day to be enjoyable there is has to be a little give and take. That's the same with anything on Ebay, if you want to get a deal then there's always the option of buying from Amazon, Golf Smith or Dick's.

Enjoy Ebay for what it is, a marvelous place to get some really great deals. Have fun finding stuff that no one else wants, but for you may be just the perfect thing.

[PhilsRHman]

You guys are right. I will try to revise.