Was I wrong here?

[Donnie_Brasco]

I have a Ping rapture V2 that had the factory green tfc shaft in it..

I purchased a blue board to put in it that had been pulled once.. so the shaft was a little rough on the tip..

i hand it to the guy at the shop he puts the rough end on the head and the grips together, i ask him politely if he could flip them around so the head would not get scratched.

keep in mind at this particular pro shop in the last month i have purchased

g10 irons, ping tour w wedges, 400 in apparel, gloves, balls, tees ect.. I literally buy everything there..

he says he will before it goes to the back.. as it just sitting there.. i ask when it will be ready he says roughly 4pm, and someone will call.. i ask if i could pay extra for expedited service and he laughs, we dont do that here..im like ok.. whatever..
so its 430, i call them and of course the club is finished and no one had called.

so i go there he hands me the club, with the now pulled previous shaft zip tied tighly to the head... i look over the club and guess what, there are several scratches where the old shaft had rubbed against the rear hosel, and a 1 inch scratch across the top near the hosel..

I lose it.. he said he will send it in and have it refenished at ping... it was gonna take 2 weeks, he offers me a loaner club, they dont have what i have, but they have a brand new rapture v2 with blue board and i say i want this..

he said it has to be a used club.. so they have a raprture v2 demo thats 349 thats has a regular flex shaft, mine and the new one are both stiff, and im like your gonna send my club in for 2 weeks and let me keep this over a 50 difference..he got an attitude and said just take the club, so he kept my scratched v2 and gave me a new one.. my issue was he didnt want to it, even though they were dead wrong, made mistakes and scratched my club..

i just had to vent..
luckily the place was really busy and people heard me arguing, and they were all like whats going on and i was telling them..

man was i mad that he had the nerve to tell me they would have to send my club off for 2 weeks.. after it was just reshafted..wow..

luckily he knew to do the right thing, but he sure didnt want to..

[TheNatural]

you spend the $$$ in a @#$@ economy. You are in the right.
idiots.

[MSchumacher]

What the hell is wrong with customer service? I hope everything works out.

Is it just me or should a regular customer get better service?

[shades9323]

I will go against the others on this and say you were wrong. He tried to make it right by offering to send it for refinishing and offered you a loaner club.

Why was that not good enough for you? Why would you demand a brand new club off the shelf?

[Donnie_Brasco]

becasue alll the could offer was a lesser club that what i was carrying..

your shop made a mistake, you should i be penalized for 2 weeks with a club thats not mine?

Spending nearly 1200 in a month entitles you to more service than that..

and if you consider the fact that i asked him to not do what eventually casued the damage in the first place, i think a new club was the only true option that was fair.

[shades9323]

becasue alll the could offer was a lesser club that what i was carrying..

Spending $1200 doesn't entitle you to anything.

If my shop made a similar mistake and immediatly offered to send the club back and give me a loaner club I would be fine with it. It is more than fair. It wasn't as if they offered you a walmart special with a 280 cc head and steel shaft. Do you realize that it wasn't just a $50 difference in the club? The used club they were selling for $350, they probably paid $150 for it. The new club for $400, they probably paid $350 for it. The club you offered wasn't a lesser club than you were carrying, just a different flex.

[Donnie_Brasco]

lesser in my eyes..

and to me thats what mattered..

had it been my shop i would have asked 1 question, would you like me to refinish your club, or give you a new one?


not argue for 10 mins.. they made the mistake.. why should i take a lesser club and be forced to use it for 2 weeks.. you think thats adequate? thats virtually no penalty to them, they screw up but its all good.. you do with out your better club for 2 weeks and we will go from there... he didnt say here is a box of prov's or 50$ gift card ect, he chose to huff and puff about it instead of taking care of their customer.. and yes if you spend 1200 in my place of business in the last month, as a golg shop none the less, you deserve to be treated better..

and for god sakes listen to the customer next time, and all of this would have been avoided..

[leezer99]

You're really getting pissed over a scratched club? You do realize that for the five hours you are on the course it stays in your bag for 4.75 hours don't you? Are you going to have this one mounted at some point to hang in your apartment to show off to your buddies? C'mon, get real... it's a golf club.

[shades9323]

lesser in my eyes..

How is it no penalty to them? Do they get free shipping and no cost refinishing?

[Donnie_Brasco]

drivers? i put the cover back on them after i swing them..

i guess you guys had to see the damage to understand..

you think that shop who is a major chain wasnt gonna get free sipping and free service from ping? smh..

it wasnt gonna cost them anything.. just 10 mins to fill out some paperwork..

Why anyone would side with someone, who at the time i was paying for a service, damaged my club is beyond me..

And to be honest had they had my club in a used version I would have taken the loaner, but they didnt, so that to me was the only compromise..

[ugottabjoshinme]

How many rounds will you play in the 2 weeks it would have taken to get it back? Any major events/tournaments or just casual rounds?

[rwfastrax]

If the problem would have been avoided by following the customer's request/instructions...it's on the merchant to make it right. Unfortunately the easy/quick thing wasn't an acceptable solution for the customer.

[zeg]

I've gotta say I think there are wrongs on both sides here. Yeah, they should have listened to your request and exercised more care. On the other hand, I think their proposed compensation was sufficient. IMO, two weeks with a "lesser in your eyes" club is not equal in value to a new club. I can see why they might decide to take the hit to keep a customer happy, but I certainly understand why they might not.

[tjy355]

Synopsis of your practically unreadable original post (a little bit of punctuation goes a long way, yo):

- They scratched your driver. Offered to send it in to Ping to get refinished and give you a loaner while you wait.

- The loaner they offered didn't suit you.

- They exchanged your club for a BRAND NEW club.

- You're still unhappy because "my issue was he didnt want to..."

Jeesus H. Keerist, what do you want from this guy, blood? a piece of his ass? They didn't kill your dog, or knock up your teenaged daughter, they scratched your golf club. Stuff happens. Get over it.

Since you asked, I will offer my opinion. You are an OCD, hypersensitive colossal pain in the butt. If it were my store, I would give you the new club and ask you politely to never come back.

[David in FL]

Synopsis of your practically unreadable original post (a little bit of punctuation goes a long way, yo):

I just can't find anything to fault in this response!

[Donnie_Brasco]

Its a situation where you had to be there.

My club was brand new, less than 2 weeks old. They damaged it. He wanted to give me a loaner club that I wasn't happy with.

He was angered that I even asked for the club that fot the exact specifications of the club they damaged.

On my way out, I said are you gonna send my club in, and I will gladly comeback in and exchange you, he rudely said, no you just keep it, and walked off.

If I take my CLS to Mercedes for repair or service, they dont give me a c230 as a replacement, they give me a CLS or SUV, something comparable. This particular shop didn't have my club in a used/demo. But he had a brand new one. The Demo that he offered to loan me, was stickered for 349.00, the new club was 399.00.

In my opinion this was a no brainer, and offering a new club "if they had it" should have been his first option.

And I play 2-3 times per week, so it did make a difference to me. Note to self, don't damage someone property and not expect to replace it.

They were in the wrong, and to me, not having my club for 2 weeks is unjust. Considering they have the club in stock, it just happens to be new..

had they listened to me in the 1st place this wouldn't have happen..

[Donnie_Brasco]

And who said I am not happy with the outcome?

I think the outcome was fair and just..

Had he of said what you implied, I would have gladly went to my car and brought 1200 in clubs back in with receipt and said refund me.. considering I have only had them for about a month.

He had to be convinced to do the right thing..

I run a club, when our staff screw up, I have to fix it, I don't get rude or angered with my patrons, because I know without people who come in and spend their money, I have no business.

[shades9323]

Its a situation where you had to be there.

I get it now. You are a me first, I am always right, bow down to me elitist...