Was I wrong here?

[Donnie_Brasco]

  shades9323 said:

Say what? Bad example dude.

I dont know how stores in Traverse City react

but if you spend a lot of money in a store, and the clerks know you by name, that you might deserve a little bit better service than joe schmoe walking in and buying 5 bucks worth of tees and a golf glove. So yes that person is entitled to being treated a little differently.. Not that he is better person, but becasue he is a better customer to my establishment.

[J-Rob]

  shades9323 said:

You didn't read the original post did you?

Yes I read the entire post and all of your subsequent replies to the post. The fact is that he went into the shop to get his club re-shafted. He did not go in there to lose his club for two weeks because of their carelessness. It doesn't matter if he didn't "need" the club or if he could wait two weeks, the point is he had the right to his club in its original condition at the time they said it would be finished. When he got there it wasn't as it was supposed to be and he was entitled to what he brought in.

[Elvisliveson]

  Donnie_Brasco said:

I dont know how stores in Traverse City react

But, we're basically talking about a discount golf store here. I don't think you can demand the same treatment that you might get at a more expensive country club pro shop.

[Donnie_Brasco]

Roger Dunn in SO CAL is doing ok, I'm sure they will survive their $50 setback..

[shades9323]

  Donnie_Brasco said:

when you 1st asked them not to package it that way becasue its gonna scratch the finish.. then they go ahead and do it and your 400$ club has a 1 inch scratch down to the white part of the head.. sure.. You say thhis stuff now, but it wasn't your club, and you werent there..

I would concede that I would be a little upset. But I would have been happily used their driver for 2 weeks. They offered to fix the problem. That is the bottom line. You asked them to put a used shaft into a used club, not exactly deserving of a brand new club if they screw up.

You wouldn't have done any worse on the course with the regular flex shaft. I think you were just really excited to play your premium shaft and you overracted. You are too uptight to be from California, where are you originally from?

[shades9323]

  J-Rob said:

Yes I read the entire post and all of your subsequent replies to the post. The fact is that he went into the shop to get his club re-shafted. He did not go in there to lose his club for two weeks because of their carelessness. It doesn't matter if he didn't "need" the club or if he could wait two weeks, the point is he had the right to his club in its original condition at the time they said it would be finished. When he got there it wasn't as it was supposed to be and he was entitled to what he brought in.

Are you saying mistakes aren't don't happen? Was he not offered a solution? To keep with the car theme we have here. Say you bring in you car for some work on something that was broken. While fixing said part they accidently break something else and it will take a week to come in. Are you going to demand a brand new car instead of using their loaner for a week?

[Fat Slice]

He didn't force the store employee to do anything, he stuck up for himself and the guy relented. I have no problem with how he handled it.

He had a practically new club he bought there. Two weeks of use and the thing is still pristine. He told the clerk PLEASE do not scratch or damage this, but, oh well, he did. The clerk admitted liability and offered to get it "repaired." The offer for two weeks of play wasn't acceptable, so the customer asked for a new club. I don't think that was unreasonable at all. He even offered to take back the repaired club when it came back. What the store would be out would be the difference in a new club and a 2-week played club. Big whoop, they take returns all the time and make demo clubs from new ones all the time as well. They even get comps from the manufacturers (I bet) for putting out demos.

I would not want to play 5 rounds in 2 weeks with a different club/shaft than I usually play (or am wanting to play) and then try and re-adjust. I totally understand why the OP didn't want the loaner that was offered. Now, for myself, I don't care about scratches, etc., or anything cosmetic on a club. But not everyone is like that. If he brought in a practically new club in new condition and warned the guy to be careful and the guy jacked it up, a new replacement club is not an unreasonable request. Add the fact that he's a loyal, long term, big spending customer and you have a real head-scratcher.


My guess is that the employee didn't want to bring more attention to his mistake by taking a new club out of inventory and having to account for that with his boss, so he tried everything to avoid it. It was clearly in his discretion to do so, as he ultimately did. You can bash the OP if you feel like it, of course, but from my perspective he just wanted to get what he paid for.

[J-Rob]

  shades9323 said:

Are you saying mistakes aren't don't happen? Was he not offered a solution?

It's not the same situation and it is not of the same magnitude. Also its not just that they made the mistake, but that he warned them of that very mistake and they still were careless enough to do it anyway. He may not have deserved a new club but he did deserve the SAME club that he brought in and the only way that they could satisfy that is by giving him a new one. It is what it is.

[smokingnep]

imo, you sound like a douche from L.A.

and probably insecure since you ask on a forum about something you personaly think was definitely, okay.

[ugottabjoshinme]

^^agreed

If you thought it was the 100% right thing to do, then you would not have asked us about it.

[Donnie_Brasco]

i cant believe avid golfers are siding against me.

i take care of everytthing i have, my car is immaculate, my clubs everytime they are used are cleaned, they are polished by my proshop once per month. I value things i spend money on..

I specifically warned this guy not to put the tip of the shaft against the shaft head, not only did he do it, bit it was ziptied tightly against it..

The damage was done not by accident, but by stupidity. Who with any amount of common sense would but a jaggedly edge item against a black shiny new driver head?

He was the problem, not me..

[Donnie_Brasco]

  smokingnep said:

imo, you sound like a douche from L.A.

its a golf forum, its a vent about stupid actions that people make..

and you are the douche for making personal attacks, i refrain from calling people names, whats the point.. did that make you feel cool?

[shades9323]

  J-Rob said:

It's not the same situation and it is not of the same magnitude. Also its not just that they made the mistake, but that he warned them of that very mistake and they still were careless enough to do it anyway. He may not have deserved a new club but he did deserve the SAME club that he brought in and the only way that they could satisfy that is by giving him a new one. It is what it is.

But he was going to get the same club he brought in...

[shades9323]

  Donnie_Brasco said:

i cant believe avid golfers are siding against me.

Maybe there was miscommunication at the shop? Maybe the guy that took the club in didn't do the repair work. I am pretty sure there was no malicious intent to damage your club.

[clubchamp]

I agree and disagree.

1. they did damage your club so you might be entitled to something maybe a gift card etc.

2. they did offer to fix it for free and give you loaner and it doesn't sound like you were limited to the ping drivers only it just had to be used. Why not take that chance to try out something else for 2 weeks.

How many rounds were you planning on playing in those 2 weeks if there was tourney I would have been a little upset but I think I would have just dealt with it and told him that I would bring it in after my tourney was over.

Basically I think what people are getting at here is that you made it sound like you were demanding a new club for a used one. The guy could have just told you its your problem and that you could have sent it to ping yourself.

[Donnie_Brasco]

Yes i was in 2 weeks..

I refused to take less of a club than what I brought in.

I offered to bring back the new club for my refinished club. I don't see the big deal.. I got this club, upgraded the shaft and now I was gonna have to wait 2 weeks without it when they have the exact club on the shelf?

What sense does that make?

he rudely told me to keep the club, yet I offered to bring it back in for exchange of my refinished club..

Anyways, i hope this situation never happens to any of you guys.. You can say you would be ok with a loaner until its you..

I guarantee if this happened to some of the negative posters in here, they would react differently.

This was a 2 week old club that has seen maybe 2 rounds, and a couple of range sessions, it had ghost tape on it for god sakes. had I just not sold my Sumo, I actually just left the Post Office mailing it off, I might have had been more lenient. But I had no back up, and I was really excited about my driver.. Wasn't leaving without it..

And to be honest, giving me a loaner, and refinishing their mistake, was not enough, period.. Had he offered a gift card, box of pro v's ect, I would have probably accepted it.. but a loaner which wasnt my club specs and a being without my club for 2 weeks was unacceptable.

[J-Rob]

  shades9323 said:

But he was going to get the same club he brought in...

Yes in two weeks, which to the OP was unacceptable.

[Donnie_Brasco]

  clubchamp said:

I agree and disagree.

let me be perfectly clear,

I DIDNT DEMAND A NEW CLUB!! They didnt have a used/demo that fit my specs.. Had they, I would have gladly accepted it.. The one that was closest was stickered for 349.00, the new club that fit my exact specs stickered 399.00. I said if you find me a V2 Stiff flex 9* used its fine, he couldnt, the only one they had was new.. So i said to him the difference in the price of your used and new club is 50.. just give me the new one.. i never once demanded anything.