Cracked face on brand new Titleist 910D3

[Motley01]

I have a brand new Titleist 910D3, I only played 3 rounds with it.

Today I went to the range, and was looking at the face, and discovered two hairline cracks, one on the bottom, and one on the top.

I purchased it online, so I called my local Golfsmith and they said to bring it to them and they can have it shipped to Titleist for a warranty replacement.

I'm mad because it's going to take 3-4 weeks. I can't believe this happened, I've never had a Titleist driver break on me, I've owned a lot of them too.

Has anyone had this happen with a 910? If so, how long did it take before you got it replaced?

I also have a tee time on Saturday. I'm thinking on just using it anyways, and then I'll take it to Golfsmith. Think it will be OK?

Here is the pic of it:

[bhp1404]

Where did you buy this because this has the signs of a counterfit club?

[Motley01]

What? Why do you think it's counterfeit? I bought it on ebay for $350, and the seller had 100% feedback.

If it's counterfeit, it's one hell of a counterfeit, because I hit this thing like 305yds a few times when playing.

When I first got it, I inspected it and everything looked fine. The lettering, the serial number all looks good.

When I called Golfsmith, they said they will verify it's authenticity when I bring it in.

Here are some more pics of it.

[Mr3Wiggle]

That club looks legit to me.  I see no differentiation between the pics you posted and how the club appears on the Titleist web site.  Chalk this one up to s$^% happens.  Defects do sometimes leave the factory.  Who knows, maybe that's how/why the Ebay seller got it and was able to sell it to you for a good price.

[Motley01]

  Mr3Wiggle said:

Originally Posted by Mr3Wiggle

That club looks legit to me.  I see no differentiation between the pics you posted and how the club appears on the Titleist web site.  Chalk this one up to s$^% happens.  Defects do sometimes leave the factory.  Who knows, maybe that's how/why the Ebay seller got it and was able to sell it to you for a good price.

Ah thank god, I was worried for a minute. I will know for sure when I take it to Golfsmith this morning.

I agree defects can happen, at least it happened now instead of 6 months from now.

When I got the club, there were no cracks on the face, and I inspected it really good. So this definately happened when hitting range balls yesterday.

I got my AP2s at Golfsmith, I'm kicking myself for not just getting the 910 there. I could have had a replacement on the spot. Now I'll have to wait.

[Mr3Wiggle]

  Motley01 said:

Originally Posted by Motley01

Ah thank god, I was worried for a minute. I will know for sure when I take it to Golfsmith this morning.

I agree defects can happen, at least it happened now instead of 6 months from now.

When I got the club, there were no cracks on the face, and I inspected it really good. So this definately happened when hitting range balls yesterday.

I got my AP2s at Golfsmith, I'm kicking myself for not just getting the 910 there. I could have had a replacement on the spot. Now I'll have to wait.

You'll likely get a brand new club out of it.  Stinks that you have to wait for it, but at least you got a good price.  And who knows maybe the guy will be cool about it and pull you one from stock.  Back in college when I worked at a large golf shop if I received the okay from the manufacturer that they would replace the club I'd go ahead and give the customer a club from the floor and replace it with the one that came in.  That is if it wasn't close to inventory count time and the guy with the broken club was nice to me.

[Motley01]

It's a counterfeit!!!!! I just got back from Golfsmith, and they inspected it. The hosel didn't match up with the real one they had.

They also called Titleist, to verify the serial number, and they said that number matches up to a putter!!! OMG

Golfsmith has the club, they are sending it to Titleist for further inspection. Then Titleist will send me a letter stating the club is counterfeit.

I can't believe how close this fake was though. Scary.

I also opened up a case with ebay/paypal so I will get a full refund.

The ebay user id is: joncar14    Stay away from this guy!

I ended up buy a new D3 from Golfsmith.

[Mr3Wiggle]

  Motley01 said:

Originally Posted by Motley01

It's a counterfeit!!!!! I just got back from Golfsmith, and they inspected it. The hosel didn't match up with the real one they had.

They also called Titleist, to verify the serial number, and they said that number matches up to a putter!!! OMG

Golfsmith has the club, they are sending it to Titleist for further inspection. Then Titleist will send me a letter stating the club is counterfeit.

I can't believe how close this fake was though. Scary.

I also opened up a case with ebay/paypal so I will get a full refund.

The ebay user id is: joncar14    Stay away from this guy!

Wow!  That totally sucks.  What was different about the hosel?

[Mr3Wiggle]

I'm still looking at the pics you posted and can't believe how close they got the details.  Very scary.

[Harmonious]

This is the 2nd recent thread about fake Titleist clubs bought on Ebay.  We should all be very careful when buying this way.  There are lots of reputable sellers, but these are just a couple of examples of buyers needing to be aware of what they are bidding on.

[Motley01]

Yes very scary!!!

When the manager at Golfsmith looked at it, and then compared side by side, they were really close.

The hosel length on the fake club was a little longer than the real hosel.

And the interlockings on the hosel, you could tell they were poorly made compared to the real one.

[Mr3Wiggle]

I'm curious what bhp1404 initially saw in your photo of the face.  He immediately called it.  Was it the grain of the metal?  Even the grooves looked identical.

[Motley01]

Yes he was right on that one.

Actually another thing that didn't match, was the black paint, it wasn't an exact match to the real clubs.

[Mr3Wiggle]

  Motley01 said:

Originally Posted by Motley01

Yes he was right on that one.

Actually another thing that didn't match, was the black paint, it wasn't an exact match to the real clubs.

I looked this seller up.  Surprisingly only had a couple negative reviews.  Makes me want to sign up for an account and say he sells knockoffs.  Can you review someone you haven't bought from?

[Motley01]

  Mr3Wiggle said:

Originally Posted by Mr3Wiggle

I looked this seller up.  Surprisingly only had a couple negative reviews.  Makes me want to sign up for an account and say he sells knockoffs.  Can you review someone you haven't bought from?

No you can't.  But when ebay finds out he is selling counterfeit items, his account will be closed.

Another sign that is was fake, is the face cracked. Cheap meterial they used.

The guy at Golfsmith said he has NEVER seen a cracked face like that on any 910 drivers.

[Golfingdad]

  Harmonious said:

Originally Posted by Harmonious

This is the 2nd recent thread about fake Titleist clubs bought on Ebay.  We should all be very careful when buying this way.  There are lots of reputable sellers, but these are just a couple of examples of buyers needing to be aware of what they are bidding on.

And the first one was also Motley.  He is the one who noticed the fake AP2's and reported them to Titleist and ebay.  (Did you ever get a conclusive response from Titleist or ebay on that one?)

This stinks ... the exact opposite of karma.

Conclusion:  I will stay away from ebay because you obviously can't know who's legit and who isn't.

[Mr3Wiggle]

This is a larger scale problem apparently...from another site:

"I ordered a Titleist D3 off ebay a couple of weeks ago and it came in just fine and was the real deal. Well I ordered another one for a friend of mine a few days ago and it came in fake. Tell tail signs were when I cut the grip off the serial number on the diamana shaft are painted on where as all real diamana shafts have it laser etched into the shaft. Also, an easier way to tell if your 910 is fake is to take the weight out and look for a blueish color around the inside of the metal where the weight goes in. The real D3's don't have any color variation. The other big tell tail sign for me was it didn't swing weight correctly at all for the stock D3. What's crazy is I ordered both clubs from the same seller. Who knows if he even knows what is real or fake. Just watch out."

I googled "counterfeit titleist 910" and a ton of items pops up.  Some company in Asia has taken a special liking to this particular line and has gotten really good at it.  Titleist seems to be aware of the problem as well.

[bhp1404]

The main reason i called it right away is because Titleist is one of the highest quality club maufacturers in the world and have very few defects. Which is why they are more money than everyone else, you get what you pay for. Everything i have read about fake clubs is that they are so much more likely to break than the original. Its good that your getting your money back and getting the "real" thing. And i guess your welcome. lol