Returning Defective Clubs to the Manufacturer

[GeorgiaLefty87]

What is your experience with ordering a club that was shipped with a defect or blemish? I just received my new custom ordered PING Vault 2.0 ZB Stealth putter and noticed two small scratches or patches where the steel was visible under the black finish. Although they are small blemishes, And I know this will come off a bit snobby, I expect a flawless putter when I pay $300 for a premium milled putter. Thoughts?

[billchao]

Just now, GeorgiaLefty87 said:

What is your experience with ordering a club that was shipped with a defect or blemish? I just received my new custom ordered PING Vault 2.0 ZB Stealth putter and noticed two small scratches or patches where the steel was visible under the black finish. Although they are small blemishes, And I know this will come off a bit snobby, I expect a flawless putter when I pay $300 for a premium milled putter. Thoughts?

Who did you purchase it from? I'd go back to them or even email Ping directly.

Honestly you're just going to scratch it up at some point, but I understand where you're coming from.

[GeorgiaLefty87]

43 minutes ago, billchao said:

Who did you purchase it from? I'd go back to them or even email Ping directly.

Honestly you're just going to scratch it up at some point, but I understand where you're coming from.

I bought it from Golf Galaxy who ordered directly through PING. I tend to keep my putters in very good shape. The couple marks on this putter aren’t like normal wear from turf interaction.  It looks like it may have been dropped during the manufacturing process. Needless to say, it’s a huge buzzkill when you are anxiously waiting for your new putter and it has marks, although small, straight out of the box. 

[billchao]

1 hour ago, GeorgiaLefty87 said:

I bought it from Golf Galaxy who ordered directly through PING. I tend to keep my putters in very good shape. The couple marks on this putter aren’t like normal wear from turf interaction.  It looks like it may have been dropped during the manufacturing process. Needless to say, it’s a huge buzzkill when you are anxiously waiting for your new putter and it has marks, although small, straight out of the box. 

Then I would bring it in and let them know, they'll probably end up shipping it back to Ping.

[tristanhilton85]

I'd start at the point of purchase, so in this case Golf Galaxy. More than likely they'll reorder and probably send the other one back to PING for credit.

[NM Golf]

1 hour ago, GeorgiaLefty87 said:

What is your experience with ordering a club that was shipped with a defect or blemish? I just received my new custom ordered PING Vault 2.0 ZB Stealth putter and noticed two small scratches or patches where the steel was visible under the black finish. Although they are small blemishes, And I know this will come off a bit snobby, I expect a flawless putter when I pay $300 for a premium milled putter. Thoughts?

Contact who you purchased it from first. They will tell you where to go from there. And you do not come off snobby, its a brand new putter it should be in mint condition.

1 hour ago, billchao said:

Honestly you're just going to scratch it up at some point, but I understand where you're coming from.

I have 15 year old putters that look brand new on the top, they may get a little worn on the bottom. I ALWAYS use headcovers for my woods and putters so they stay pristine.  

[Foot Wedge]

2 hours ago, GeorgiaLefty87 said:

And I know this will come off a bit snobby, I expect a flawless putter when I pay $300 for a premium milled putter. Thoughts?

Well did you pay $300 for a product that was listed as 'blemished'?  No.  You have every right to expect it to be mint.  Good advice already listed above, hopefully this all goes smoothly for you.

[GeorgiaLefty87]

I appreciate all the input! I ran it back out to Golf Galaxy. The rep at GG called PING and they asked us to send it back to them for inspection. Again, the two scratches/blemishes are small, but I’ll be disappointed if they send it back saying it’s not significant enough to replace. A new putter, and a premium one at that, should be flawless out of the box. 

Here’s one of the marks. 

It looks different in person. Some might thing I’m crazy, but I find it frustrating.