Jump to content
Check out the Spin Axis Podcast! ×
Check out the Spin Axis Podcast!
IGNORED

Returning Defective Clubs to the Manufacturer

GeorgiaLefty87
 Share
Note: This thread is 2663 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

Recommended Posts

GeorgiaLefty87 Member

GeorgiaLefty87

Posted
Posted

What is your experience with ordering a club that was shipped with a defect or blemish? I just received my new custom ordered PING Vault 2.0 ZB Stealth putter and noticed two small scratches or patches where the steel was visible under the black finish. Although they are small blemishes, And I know this will come off a bit snobby, I expect a flawless putter when I pay $300 for a premium milled putter. Thoughts?


  • Moderator
billchao Incredible Member

billchao

Posted
  • Moderator
Posted
Just now, GeorgiaLefty87 said:

What is your experience with ordering a club that was shipped with a defect or blemish? I just received my new custom ordered PING Vault 2.0 ZB Stealth putter and noticed two small scratches or patches where the steel was visible under the black finish. Although they are small blemishes, And I know this will come off a bit snobby, I expect a flawless putter when I pay $300 for a premium milled putter. Thoughts?

Who did you purchase it from? I'd go back to them or even email Ping directly.

Honestly you're just going to scratch it up at some point, but I understand where you're coming from.

Bill

“By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest.” - Confucius

My Swing Thread

Awards, Achievements, and Accolades
1
1
1
1
1
1

GeorgiaLefty87 Member

GeorgiaLefty87

Posted
  • Author
Posted
43 minutes ago, billchao said:

Who did you purchase it from? I'd go back to them or even email Ping directly.

Honestly you're just going to scratch it up at some point, but I understand where you're coming from.

I bought it from Golf Galaxy who ordered directly through PING. I tend to keep my putters in very good shape. The couple marks on this putter aren’t like normal wear from turf interaction.  It looks like it may have been dropped during the manufacturing process. Needless to say, it’s a huge buzzkill when you are anxiously waiting for your new putter and it has marks, although small, straight out of the box. 


  • Moderator
billchao Incredible Member

billchao

Posted
  • Moderator
Posted
1 hour ago, GeorgiaLefty87 said:

I bought it from Golf Galaxy who ordered directly through PING. I tend to keep my putters in very good shape. The couple marks on this putter aren’t like normal wear from turf interaction.  It looks like it may have been dropped during the manufacturing process. Needless to say, it’s a huge buzzkill when you are anxiously waiting for your new putter and it has marks, although small, straight out of the box. 

Then I would bring it in and let them know, they'll probably end up shipping it back to Ping.

  • Upvote 1

Bill

“By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest.” - Confucius

My Swing Thread

Awards, Achievements, and Accolades
1
1
1
1
1
1

tristanhilton85 Great Member

tristanhilton85

Posted
Posted

I'd start at the point of purchase, so in this case Golf Galaxy. More than likely they'll reorder and probably send the other one back to PING for credit.

Tristan Hilton

My Equipment: 
Titleist TSR2 Driver (Fujikura Pro 2.0 TS; 10.5°) · PXG 0211 FWs (Diamana S+ 60; 15° and 21°) · PXG 0211 Hybrid (MMT 80; 22°) · Edel SMS Irons (SteelFiber i95; 5-GW) · Edel SMS Pro Wedges (SteelFiber i110; 56°, 60°) · Edel Classic Blade Putter (32") · Maxfli Tour Ball · Pinned Prism Rangefinder · SuperStroke Grips · Flightscope Mevo · TRUE Linkswear Shoes · Vessel Player V Pro 

Awards, Achievements, and Accolades
1
1
1
1
1
1
1

NM Golf Super Member

NM Golf

Posted
Posted
1 hour ago, GeorgiaLefty87 said:

What is your experience with ordering a club that was shipped with a defect or blemish? I just received my new custom ordered PING Vault 2.0 ZB Stealth putter and noticed two small scratches or patches where the steel was visible under the black finish. Although they are small blemishes, And I know this will come off a bit snobby, I expect a flawless putter when I pay $300 for a premium milled putter. Thoughts?

Contact who you purchased it from first. They will tell you where to go from there. And you do not come off snobby, its a brand new putter it should be in mint condition.

1 hour ago, billchao said:

Honestly you're just going to scratch it up at some point, but I understand where you're coming from.

I have 15 year old putters that look brand new on the top, they may get a little worn on the bottom. I ALWAYS use headcovers for my woods and putters so they stay pristine.  

Danny    In my :ping: Hoofer Tour golf bag on my :clicgear: 8.0 Cart

Driver:   :pxg: 0311 Gen 5  X-Stiff.                        Irons:  :callaway: 4-PW APEX TCB Irons 
3 Wood: :callaway: Mavrik SZ Rogue X-Stiff                            Nippon Pro Modus 130 X-Stiff
3 Hybrid: :callaway: Mavrik Pro KBS Tour Proto X   Wedges: :vokey:  50°, 54°, 60° 
Putter: :odyssey:  2-Ball Ten Arm Lock        Ball: :titleist: ProV 1

 

 

 

 

Awards, Achievements, and Accolades
1
1
1
1
1

Foot Wedge Dedicated Member

Foot Wedge

Posted
Posted
2 hours ago, GeorgiaLefty87 said:

And I know this will come off a bit snobby, I expect a flawless putter when I pay $300 for a premium milled putter. Thoughts?

Well did you pay $300 for a product that was listed as 'blemished'?  No.  You have every right to expect it to be mint.  Good advice already listed above, hopefully this all goes smoothly for you.

Diego’s Gear
Driver: Callaway Great Big Bertha at 11.5*
5W: Taylormade Jetspeed 19*
Hybrid: Ping G5 22*
Irons: Mizuno MX-23 4-PW
Wedges: Cleveland RTX 2.0 50*, 54*, 58*
Putter: Ping Ketsch 33”
My Swing: https://thesandtrap.com/forums/topic/93417-my-swing-foot-wedge/

Awards, Achievements, and Accolades
1

GeorgiaLefty87 Member

GeorgiaLefty87

Posted
  • Author
Posted

I appreciate all the input! I ran it back out to Golf Galaxy. The rep at GG called PING and they asked us to send it back to them for inspection. Again, the two scratches/blemishes are small, but I’ll be disappointed if they send it back saying it’s not significant enough to replace. A new putter, and a premium one at that, should be flawless out of the box. 

Here’s one of the marks. 

95566984-F309-4FF2-94E9-976B70F628B2.jpeg

It looks different in person. Some might thing I’m crazy, but I find it frustrating. 


Note: This thread is 2663 days old. We appreciate that you found this thread instead of starting a new one, but if you plan to post here please make sure it's still relevant. If not, please start a new topic. Thank you!

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing


  • Want to join this community?

    We'd love to have you!

    Sign Up

  • TST Partners

    PlayBetter
    Golfer's Journal
    ShotScope
    The Stack System
    FitForGolf
    FlightScope Mevo
    Direct: Mevo, Mevo+, and Pro Package.

    Coupon Codes (save 10-20%): "IACAS" for Mevo/Stack/FitForGolf, "IACASPLUS" for Mevo+/Pro Package, and "THESANDTRAP" for ShotScope. 15% off TourStriker (no code).

  • Posts

    • xrayvizhen
      Differential vs Course Handicap

      By xrayvizhen · Posted

      I'm not sure you're calculating the number of strokes you would need to give correctly. The way I figure it, a 6.9 index golfer playing from tees that are rated 70.8/126 would have a course handicap of 6. A 20-index golfer playing from tees that are rated 64/106 would have a course handicap of 11. Therefore, based on the example above, assuming this is the same golf course and these index & slope numbers are based on the different tees, you should only have to give 5 strokes (or one stroke on the five most difficult holes if match play) not 6. Regardless, I get your point...the average golfer has no understanding of how the system works and trying to explain it to people, who haven't bothered to read the documentation provided by either the USGA or the R&A, is hopeless. In any case, I think the WHS as it currently is, does the best job possible of leveling the playing field and I think most golfers (obviously, based on the back & forth on this thread, not all golfers) at least comprehend that.   
    • 5amZ
      "5 Minutes Daily" Practice Challenge

      By 5amZ · Posted

      Day 115 12-5 Skills work tonight. Mostly just trying to be more aware of the shaft and where it's at. Hit foam golf balls. 
    • WillieT
      "5 Minutes Daily" Practice Challenge

      By WillieT · Posted

      Day 25 (5 Dec 25) - total rain day, worked on tempo and distance control.  
    • mdl
      Differential vs Course Handicap

      By mdl · Posted

      Yes it's true in a large sample like a tournament a bunch of 20 handicaps shouldn't get 13 strokes more than you. One of them will have a day and win. But two on one, the 7 handicap is going to cover those 13 strokes the vast majority of the time. 20 handicaps are shit players. With super high variance and a very asymmetrical distribution of scores. Yes they shoot 85 every once in a while. But they shoot 110 way more often. A 7 handicap's equivalent is shooting 74 every once in a while but... 86 way more often?
    • dennyjones
      New From the UK

      By dennyjones · Posted

      Hi Jack.  Welcome to The Sand Trap forum.   We're glad you've joined.   There is plenty of information here.   Enjoy!
×
×
  • Create New...

Important Information

Welcome to TST! Signing up is free, and you'll see fewer ads and can talk with fellow golf enthusiasts! By using TST, you agree to our Terms of Use, our Privacy Policy, and our Guidelines.

  I accept