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Taylormade Warranty

post #1 of 10
Thread Starter 

Ok so I have an R9 that I purchased in late fall that somehow (not exactly sure) has a blow out on the side of the heel.  It is not on the face, just to the right the face (left handed head).  Is there any chance TM would replace the head?

post #2 of 10

I would say TM will replace it with a newer model if they don't make that model anymore. Bring it to the shop you purchased it at and ask them to send it back to TM. Within 2 weeks you should have a new driver.

post #3 of 10

right when the new r9 came out, i had split my r7 at the toe, my shop sent it to taylormade, 3 weeks later they sent me the New R9..........taylormade and callaway are great when it comes to stuff like this

post #4 of 10

this shouldnt be a problem. tm will always replace broken clubs with the exact same or if they don't make the club anymore, the newest model. I did this with an ogio golf bag and ogio gave me a new grom golf bag within a week. adidas also gave me new tour 360 shoes cause of water proofing warrenty.

post #5 of 10

No they will not always replace it..  I have a cracked R 11 they refuse to replace

post #6 of 10

I don't like to hear that. I recently bought a RBZ Driver and RBZ fairway wood.  I switched from the Callaway because it feels better.  The one thing I loved about Callaway, is the 2 times I had a problem with any of their clubs they replaced them no questions asked. I would like to think that if you get upset enough that someone will take care of the issue.

post #7 of 10
Quote:
Originally Posted by crackedclub View Post

No they will not always replace it..  I have a cracked R 11 they refuse to replace


Is this the same R11 clubhead that you said they had replaced back in December?

 

As posted by crackedclub on 12/14/2012: "It was  a complete misunderstanding.. Taylormade replaced the cracked head once we got it straightend out.. I will definitely stay with Taylormade golf in the future.."

post #8 of 10
Quote:
Originally Posted by crackedclub View Post

Great my ass my r - 11 cracked on the face and Taylormade refuses to replace it

 

Quote:
Originally Posted by crackedclub View Post

No they will not always replace it..  I have a cracked R 11 they refuse to replace

 

i seem to remember you saying that the outcome was slightly different.

post #9 of 10

How does this thread startup again after 2 years of nothing? Why now?

post #10 of 10
Taylormade will replace a cracked head as long as it's not a case of abuse. Sometimes even if the head is no longer under warranty.
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