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boogielicious

Leupold Rangefinder Customer Service Praise

4 posts in this topic

I purchased a Leupold GX 1 in 2010 and have used it consistently since then.  After my last battery change (they last most of the season), I started having display issues.  I called Leupold and they told me to mail it back.  After a few days, I called back and they told me that they were inspecting it and either they would repair or give me a chance to buy a new unit at reduced pricing.

Instead, Leupold sent me a brand new GX-1i at no charge.  I was pleasantly surprised!  All the staff I spoke with at Leupold were friendly and helpful.  I highly recommend them as a company.  Service like this will keep me as a loyal customer.

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Wow, that's refreshing to hear these days! Love my GX 1 too.
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Thanks, boogielicious, that's good to know! I've been having the same problem with mine for a while and I figured I just had to deal with it until I could afford a new one.
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