Cracked Taylormade M2 3 wood

[mr47930]

Cracked the face of my 2017 Taylormade M2 3 wood. Called TM customer service and they said I have to take it back to where I bought it and let the club pro deal with the return. I just dropped it off at my local pro shop so we'll see what they say. 

Anyone ever have TM replace their clubs due to a break? Was hoping for a quick turnaround due to a golf trip coming up in a few weeks. 

[JxQx]

1 hour ago, mr47930 said:

Cracked the face of my 2017 Taylormade M2 3 wood. Called TM customer service and they said I have to take it back to where I bought it and let the club pro deal with the return. I just dropped it off at my local pro shop so we'll see what they say. 

Anyone ever have TM replace their clubs due to a break? Was hoping for a quick turnaround due to a golf trip coming up in a few weeks. 

Yeah, I had a R9 that was replaced after the face cracked.

[mr47930]

11 minutes ago, JxQx said:

Yeah, I had a R9 that was replaced after the face cracked.

Did you have to go through the same process? I've read of others working the issue themselves directly with TM customer service. I was a little confused as to why I had to take it back to my club pro, maybe its a standard thing who knows. 

About how long did it take? I'd hate to go on my upcomming golf trip without a 3 wood. 

[criley4way]

I cracked an M1 2016 and they replaced it with a new M1 2017. It took about 2 weeks. Most companies are pretty good about replacing cracked clubs. but an R9 is pushing 10 years old so they might just say you got good use out of it.

[JxQx]

Yeah I followed the same process.

I'm not really sure, it was like 10 years ago. I think it was a couple weeks. I assume they have to get the club back, evaluate it, then ship the new one out. So it depends how quick the shipping and turn around is.

[mr47930]

36 minutes ago, criley4way said:

I cracked an M1 2016 and they replaced it with a new M1 2017. It took about 2 weeks. Most companies are pretty good about replacing cracked clubs. but an R9 is pushing 10 years old so they might just say you got good use out of it.

I think you’re confusing me with one of the other replies. I had an M2 that I just bought brand new a year ago.

[mr47930]

The pro at my local club just called and said he spoke with Taylormade and they're going to replace the M2 3 wood with a brand new M4! Should be here in a week. Pretty happy with how this all turned out so far. 

Edited March 28, 2019 by mr47930

[shanksalot]

I had a set of TM irons that had a badge on the back of the club. The badge kept coming off and I took it to our local golf shop and they got the club replaced. However it kept happening and the following year at a demo day I talked to the TM representative and he had TM replace them with a set of next years irons free of charge. That really impressed me about TM. Glad you got the same response. 

[colin007]

Years ago I had a TM 3 wood that I caved in the face, took it to Golf Galaxy and they sent it to TM and they sent me a brand new one free