• Announcements

    • iacas

      GAME GOLF Ryder Cup Contest   09/22/2016

      Join our GAME GOLF Ryder Cup Challenge to win an autographed GAME GOLF, a Pebble Steel watch, and many more great prizes!
Sign in to follow this  
Followers 0
ronaldkuntoro

What do you think about Golfsmith Customer Service?

12 posts in this topic

Have you been to a Golfsmith store in your town? How do you like their staffs? Did they help you?
0

Share this post


Link to post
Share on other sites

Want to get rid of this advertisement? Sign up (or log in) today! It's free!

I live near two in NJ. East Brunswick and Bridgewater. The only thing the stores have in common is the sign out front. The East Brunswick store is much closer to me, but the service is terrible. The guy in the club shop is always miserable and takes two days to do things that are done on the spot in Bridgewater. The people are in Bridgewater are helpful, nice, and actually know what they're talking about. The guy that does club work there is top notch.
0

Share this post


Link to post
Share on other sites

I have the same experience as ParPlease. There's a Golfsmith near my work in Minnetonka and I've never had a great experience there. I am usually offered help, but they come across as too busy to really discuss a particular product. And...the guys in the club repair never seem helpful.

The Edina Golfsmith by my house, on the otherhand, is the opposite. Always friendly service. Very welcoming store. And the guys in club repair are super nice and helpful.
0

Share this post


Link to post
Share on other sites

Golfsmith can be hit or miss depending on location and who is currently on shift. The best service is always at the local mom and pop (where I used to go for grip changes, tweaks until they closed the store). Unfortunately, the big stores undercut the little guy. You get the same equipment for less money at the big stores, but the service isn't as good.
0

Share this post


Link to post
Share on other sites

I avoid buying clubs that I'm not 100% sure of at GolfSmith, simply because they have a competitor nearby with a better return policy. However, when I was looking for my 4-Wood, I called around and a rep at GolfSmith found it for me, reserved it for me, and went and found the matching headcover for me.

At another GolfSmith location, I had a $10 gift card and wanted to get a club re-gripped. I also picked up a shoe horn. The total came out to $10 and change, and the manager said it was close enough, we'll call it $10.
0

Share this post


Link to post
Share on other sites
Awards, Achievements, and Accolades

This is a bit like asking what is the service like at your local Walmart.. I mean there are hundreds of Golfsmiths employing thousands of employees.... each one of those employees will give you a different experience... and getting a positive review of one store has absolutely zero correlation to the service you might recieve at another.
0

Share this post


Link to post
Share on other sites

There is a Golfsmith midway between my home and my office. I stop by there on the way home from work. Every time I enter I am greeted with a warm welcome and offers of help. The staff is knowledgable and willing to help me with my inquiries. The only thing I don't like is their launch monitors are never working correctly. How can you get a feel for a new club if you can't use the monitors?
0

Share this post


Link to post
Share on other sites

I had been to one of Golfsmith retail store and there were only 2 staffs to help the whole big store.

The cashier guy was helping me finding my item, and not a single sales person showed up. The cashier guy made a mistake by quoting a wrong price for the item I was gonna buy. But they ended up let me pay with quoted price because it was their mistake. It was so unprofessional to summarize the experience. I'm thinking Golfsmith is more a dot com store than a brick&mortar; store. So the retail store experience might not be the best out there.
This is a bit like asking what is the service like at your local Walmart.. I mean there are hundreds of Golfsmiths employing thousands of employees.... each one of those employees will give you a different experience... and getting a positive review of one store has absolutely zero correlation to the service you might recieve at another.

I never had any problem at Wallmart stores. And they got tons of salesperson running around.

0

Share this post


Link to post
Share on other sites

I am sorry to say it stinks! My husband took our daughter to the Webster location in the suburbs of Houston because he was trying to introduce her to the game and show her different clubs, etc. They went in Golfsmith and asked the cashier about their closing time since it was not marked well on their door. This resulted in eye-rolling from the cashier and dismal attentiveness and she acted perturbed to give them the time of closing. After looking around at different clubs, they asked one of the other girls working there about hitting a few balls and the girl was abrupt and acted inconvenienced that she had to help them at all. She had a negative attitude and did not go out of her way to ask if my husband or daughter would like some set up for them to try. I think it would behoove the company to send in a "secret shopper" just to see how unfriendly and sorely lacking in customer service their personnel are at this location. I mean I am sure there are other young people who would appreciate having a job at all in a downturned economy and would love to serve the public. My family has decided to go elsewhere when it comes to their golfing needs as a result of this negative experience with this stores company.
0

Share this post


Link to post
Share on other sites

The different golf chains have specific job categories in their stores.

The cashiers mainly ring up merchandise, and help out on odd jobs as needed.

The merchandising reps mainly handle incoming shipments and stock the shelves. Sometimes they expand their repertoire of helpfulness - especially if they are golfers themselves. Sounds like your family may have hit at dead time for the pro and player's reps.

Your remark about "cashier... she" and "...other girls" highlights a possible problem at the golf stores. I drop in at stores around our region, and I see very few female employees. And, most females get stuck on the periphery of the enterprise. Amid all of golfdom's hoopla about growing the game , I'd think these stores would track down and recruit women interested in golf and bring them into the mainstream of their operations.

BTW, the St. Louis area Golfsmith is a top-notch operation, and has a GolfTEC node as a tenant. GS gets heavy competition from Galaxy, especially with GG's new superstore in West County.

Remember, you visited just one shop within the Golfsmith system. Possibly other Houston golfers could comment. I'm familiar mainly with the Midwest scene.

1

Share this post


Link to post
Share on other sites
Awards, Achievements, and Accolades

I've always been reasonably impressed with our local stores....for what they are. Equally, I tend to suspect first time posters whose only reason for posting is to register a complaint.
0

Share this post


Link to post
Share on other sites
Awards, Achievements, and Accolades

Once again customer service should be important to every store--customer treatment is important. Equally if someone does a great job, I typically alert mgt. of their good service.
0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0



  • Want to join this community?

    We'd love to have you!

    Sign Up
  • 2016 TST Partners

    GAME Golf
    PING Golf
    Lowest Score Wins
  • Posts

    • Copy & Pasting my own answer on a similar thread here.... I agree about borrowing or grabbing a CHEAP bag of random clubs at a garage sale to start with but when you're ready to invest a little dough into your own set, there are really three ways to do it... 1 - Get a cheap beginner set from Golfsmith or Dick's (or other online source). Advantages (if you go instore) are you get to see/swing them first, some assistance with selection, a good matched set to start learning the game with even if they are not fitted. I recently spent $169 on a set of Lynx Tigress clubs from Golfsmith for my wife...same set is currently listed on their site for $299. They are actually quite well made/designed and will likely be all she ever needs for her game. Dick's also had a Top Flite set in the same price range...she liked the color of the Lynx set better. ;) 2 - Roll the dice with an online "Clone" company like Giga, Diamond Tour, Pine Meadow, Hireko Golf, etc...You don't get to swing them first but you can use their online fitting systems to customize size/shaft/grip options a little more than just the standard options in a box. I used to have a Pine Meadow driver that I could hit ever bit as far as my brother-in-laws latest greatest. This is a good article about clone clubs http://planet-golf.com/what-are-clone-golf-clubs/ 3 - Used brand name stuff, one man's trash is literally my treasure. Try EBay, Club Finders (or other like websites) and buy a used set of matched irons of proper size/flex (used Ping Eye 2 iron sets go for $90-125 all day) and then piece together your other clubs individually. Again, you won't get to swing them first and you could get burned on a deal along the way...but if you take your time and shop smart, you can assemble a nice bag without breaking the bank this way too. I'm lucky here in Dallas to have a PGA store, a Golfsmith, a dozen Dick's Sports, and also Club Finders Golf (used golf specialist) all within 20 minutes of my house so when I started building a new bag I decided to take the #3 route...but I am considering finishing it off with a couple of new clone wedges rather than going with older/used wedges. Good luck whatever you decide.
    • I agree about borrowing or grabbing a CHEAP bag of random clubs at a garage sale to start with but when you're ready to invest a little dough into your own set, there are really three ways to do it... 1 - Get a cheap beginner set from Golfsmith or Dick's (or other online source). Advantages are you get to see/swing them first, some assistance with selection, a good matched set to start learning the game with even if they are not fitted. I recently spent $169 on a set of Lynx Tigress clubs from Golfsmith for my wife...same set is currently listed on their site for $299. They are actually quite well made/designed and will likely be all she ever needs for her game. Dick's also had a Top Flite set in the same price range...she liked the color of the Lynx set better. ;) 2 - Roll the dice with an online "Clone" company like Giga, Diamond Tour, Pine Meadow, Hireko Golf, etc...You don't get to swing them first but you can use their online fitting systems to customize size/shaft/grip options a little more than just the standard options in a box. I used to have a Pine Meadow driver that I could hit ever bit as far as my brother-in-laws latest greatest. This is a good article about clone clubs http://planet-golf.com/what-are-clone-golf-clubs/ 3 - Used brand name stuff, one man's trash is literally my treasure. Try EBay, Club Finders (or other like websites) and buy a used set of matched irons of proper size/flex (used Ping Eye 2 iron sets go for $90-125 all day) and then piece together your other clubs individually. Again, you won't get to swing them first and you could get burned on a deal along the way...but if you take your time and shop smart, you can assemble a nice bag without breaking the bank this way too. I'm lucky here in Dallas to have a PGA store, a Golfsmith, a dozen Dick's Sports, and also Club Finders Golf (used golf specialist) all within 20 minutes of my house so when I started building a new bag I decided to take the #3 route...but I am considering finishing it off with a couple of new clone wedges rather than going with older/used wedges. Good luck whatever you decide.
    • Great time! Laughs, good conversation and three new good people that I met. Hacker James is a fun character and his daughter is also. She has good setup form and with more playing and practice she can really improve. She hit a few good long drives, out driving her father from the same tees. Hacker James was lagging very well, but nothing fell for him, but he took it like the golfer that he is. Shindig is a great guy and fun to play with and talk with. His golf game is impressive. Long drives, good short game and putter. He's pretty consistent. Consistently out drove me. Shindig was using Game Golf, I'm looking forward to seeing the results. It didn't seem to bother his game.   I got up at 3:00 am, left home around 4, got to the course about 6:30 from Palm Desert. I liked the course. it has a great practice area, broken up into the driving range and different short game areas. The layout of the course was good as well as the fairways and greens. I didn't like some of the sand bunkers with very little sand, but overall it's a good course to play. The employees were friendly as well.   I shot 97, 48 on the front, 49 on the back. I putted so badly.  I missed so many putts within 5 feet. I drove the ball well, not too many out of the fairway, and they were still playable. I got in the sand and out pretty good most of the time, but I missed one short putt after another, it was killing me or better yet I was killing myself. My lagging was hit and miss as well. When I got home I took five putters to the putting green and selected another putter for my next round.  I did hit one of those shots that make you say " Oh yea". It was a 5-wood from the fairway, oh so sweet.  Looking forward to the next outing and meeting other Sand Trap members.    
    • I've always been at best average at speed events like sprinting.  But when I hit the driver well it goes 250 to 260 yards.  I gained maybe 30 to 40 yards this year and I'll turn 59 this December.  I'm 5'11", 150 lbs.  I've had leukemia, high dosage chemo and a bone marrow transplant, 5 years ago.  I'm definately not an example of great health. Most 42 year old men should be able to hit it further than 180 yards. Yes, technic and just as important... swing fast.  You should post a swing video in the member swing section of this forum to get tips from some experts around here.
    • Being in Scotland it's the opposite to your situation as in flooded greens.  I've went into pro shop and been given a free second game voucher / ticket a few times over the years.  I don't see it as an issue and as long as your respectful to the staff it's never been an issue with no hard feelings from either party. 
  • TST Blog Entries

  • Images

  • Today's Birthdays

    1. Dresilved
      Dresilved
      (51 years old)
    2. kpetrina
      kpetrina
      (24 years old)
    3. Luana
      Luana
      (38 years old)
  • Blog Entries