The torque tool which facilitates the adjustment of the heads of the Titleist 910 range of clubs iis only provided free of charge with the driver (D2 and D3) in the UK.
Even though the fairways, (F and Fd) and hybrids (H) use the same method of adjustment, it would appear that Titleist UK (and to a certain extent Titleist USA), take it for granted that the customer has already, (or is in the process of buying), bought the driver.
I think this is unfair. The fairway cost me £199, the hybrid £185 with a £10 up-charge for the shaft, (for the simple reason there was no RIP variant). It would have been nice if Titleist could have taken the hit on the shaft but by not providing the torque tool, I thought that was quite mean but with regard to the torque tools and bezel weights kits, I just don't understand where they are coming from in the way of maintaining good relations with their loyal customer base.
If I wanted to adjust the settings on either of these clubs, and I hadn't bought the driver, I would either have to send for the tool at extra expense, (goodness knows how much, but I bet its not cheap!), or take it back to the pro. This rather defeats the object of the design intent.
Also if I decided that I could not get on with either of the clubs, I may have difficulty selling them on without a tool.
I have learned from the Titleist USA forum that any one purchasing a fairway or hybrid who hasn't already purchased a driver will have a tool provided for free. This goes someway to appeasing but what if I decided to buy the driver at a later stage after I had bought the fairways or hybrid? Would I forfeit the right to the free tool that comes with the driver?
I am also a bit peeved that you have to pay extra with regard to all clubs if you want to tinket with the weights. A weight kit is available, (again, at extra cost), but having three clubs would mean that feasibly you would require three seperate weight kits to achieve matching swing weight between the three or more clubs.
Instead of selling the tool and the weight kits seperate, it would have been far better Titleist provide the weight kits with every club and include a torque tool, since it is the same tool that is used, then there would be no problem.
I am not certain, but I understand that there are other manufacturers out there now using similar technology but they actually provide the whole story, for instance Nike and the VR Pro and Taylor Made and their R11. If anyone has these and are more aware than I, please correct me if I am wrong or simply confirm my suspicions.
Something needs saying to Titleist UK to persuade them that ripping their loyal customers off this is not best way to retain them.
