Avoid UPS Like the Plague

UPS is 0-2 in my book, and if I have any control over my shipping choices in the future, I am going to take my business elsewhere.

My first package, Callaway X-22's off of eBay, took nearly two weeks to reach cross country. It was originally schedule to take a little over a week, maybe about 8 or 9 days, but then for no reason it got pushed back another 4 or 5 days! But overall, that wasn't too bad. I figured it was just an isolated incident, and it didn't really put my off to UPS.

Now, the second time i'm on the receiving end of a UPS package, my Scotty Cameron putter that I have been eagerly awaiting for a week (and very excited for my round I have later today)thanks to a scheduled delivery date of 8/13 (today). I've found out that basically either UPS lost my package OR that it has been sitting in Illinois for 5 days. And there is nothing I can do about it!

I've been tracking the package for the past week or so. It was shipped 8/06 from Indiana. It arrived at 8/08 in Illinois (yes, 1 state over in 2 days, good job UPS!). For the next three days I checked every day and just was confused wondering why there was not yet a departure scan from Illinois. I figured it was just regular shipping issues, and didn't think it was a big deal. By the 3rd day, I was starting to get nervous and hoping that UPS didn't royally mess up the shipment. On the 4th day without movement, I attempted to contact UPS and after fighting a stupid automated voice system for a while without figuring out how to reach an actual human being, (it's actually exceedingly simple I realized later, just hit 0, but the automated voice system never mentioned this option to me...) I just hung up in frustration. The 5th day (today) I called, fought with the automated system again until I finally got a hold of an actual human being (who did a fine job i'll add, not her fault that UPS couldn't do jack about my package).

She was very nice and professional and told me that we would have to put a trace on the package to locate it. Oh, and by the way, the only person who can initiate a trace on the package is the SENDER. So I had to contact the person who sold me the putter, and gave him the phone number and tracking number and told him to please call and initiate the trace at his earliest possible inconvenience.

All this had me wondering, if I hadn't bothered to check my tracking progress, would my package just have been lost forever? probably.

So I advise all of you to take your business to USPS or FedEX instead. I know that for only a buck or two more than UPS' lousy ground shipping you can get USPS priority shipping, which I've had much more success with. I've had 2 successful deliveries with USPS, receiving two separate packages completely cross country (Maryland and New York I believe) in lightning fast time. One was about 3 days I think, and the other was 3 days (1 day drop off at the post office, 1 transit, 1 drop off at my doorstep), no issues at all with either!

its usually a good idea to have your sender put "signautre" required too
when my driver was deliverd, the basterds ...ready.....LEFT IT ON THE DOOR STEP!!!!
yep, there it was when i got home, just sittin there

thank god i live in a good neighbourhood

Try UPS ground coming from the US -> Canada. They brokerage fees they charge are just stupid. I avoid them like the plague now.

i've never had any trouble with UPS - FedEx about gave me fits this past christmas, though. i had purchased a GPS unit from a fellow poster here at the sandtrap, and he sent it via FedEx. i'm tracking it from my computer here at work, which says that, right on schedule, it's sitting on my doorstep.

except i get home and there's nothing there. i look around the front porch, back porch, all around the house, and there's nothing there. i contact the seller, inform him of what's going on, and he and i both start pressing on fedex via phone calls. they swear up and down that it WAS delivered, and that it's out of their hands - it was left on the front doorstep and that's the end of their involvement. the seller refunded me the money i'd sent for the unit, even though i insisted he keep half of it because there was no sense in him getting completely screwed because of this. anyway... we moved on and forgot about it.

about a month later, what shows up on my doorstep? the GPS. the package was a bit battered, and it had clearly been opened once and then re-sealed - probably sent to the wrong house and they opened it before realizing it wasn't theirs is my guess - but all of the contents were there. i contacted the seller again and told him that, well, i'd already kinda bought a different GPS unit so i didn't need this one, so i sent it back to him. like i said, he'd already refunded my money, so i was glad to be able to give him back his GPS.

that was so lame of fedex, i thought. "oh we delivered it. we KNOW we did. it's YOUR problem that it disappeared, not OURS. we are NOT responsible." yeah. good job, fellas.

They all suck, really.

It's just a matter of who screws you first. I haven't had issues with UPS in a but but I have past hatred with them.

I've had occasional problems with every shipper. DHL is the only one that, imho, whose service is significantly lower than anyone elses.

UPS? The ship a million boxes a day (literally). They are going to have occasional problems. Just the sheer numbers gurantee it. That's why if you ship an expensive item you insure it with them (you do know the 1st $100 insurance coverage is free.)

I''ve had to claim insruance for a damaged item for UPS. Had no problems. I'd tell you what happened when I tried to claim insurance on a damaged item with the postal service, but I don't have time to write a 30 page story.

I've been sitting looking out the window most of the day anxiously awaiting my set of adams I have coming. I've tracked and it's been saying "out for delivery" since 6:40 a.m. Headed to the course as soon as they get dropped off!!!!!!

And they are here!!!!!!!!!!!!!!!!!!!!!!!!

My new clubs im ordering in a bit only uses ups, but i havent had a problem yet, i hate usps

I've dealt with UPS, FedEx and USPS. All three were excellent. Delivery on time, everytime (that's a slogan for one of these companies right?). The delivery was even made earlier than expected one time with FedEx.
I like FedEx the most though, their tracking page is the best.

I wonder why nobody uses DHL that much.

I think the best way to avoid leaving your items unattended is to the ship to an address you know you will be available at most of the day, which is probably your business address. I'd never ship to a home address unless I am 100% sure there is someone there to take the item. I can't imagine my purchases being left in the street for anyone to pick them up.

I'm going to have two USPS deliveries soon. Hope nothing goes wrong with them.

i prefer fedex over UPS as well. a few times UPS sent my orders to the wrong address. If thats not the case, then they always leave the item at the front door. When i purchased my MP-52 set, they left the package there for the whole day!! i would be crying if someone took it.

Um, dude, shipping golf stuff? There's a reason it's not the UPS Cup.

Ugh... I shouldn't have read this thread haha. Have a Burner Rescue shipping to me this week... FedEx, though.

I order so much stuff that the UPS guy knows me by name and knows how to find me at work or home. I always get my packages ;)

UPS managed to drive me into a frothing hatred over the past couple days. I'd ordered a couple wedges from GigaGolf (Which I finally received. SGS 52* and 58* with wraps for 21 bucks each. I'm loving the 58*. At the moment, I don't feel like even thinking about another club from 50' in)...

Tracking showed them arriving in San Antonio 2:30am on Saturday. I thought there might be an outside chance of getting them Saturday, but no. Not a big deal. Weekend passes. Monday I'm thinking, "Yay! Club day!" No such luck. Come Tuesday, my last day off work, it seems I had the misfortune to decide to take a shower during the minute that UPS dude came to knock on my door.

I get the note, call UPS. UPS person tells me they can come back tomorrow between 8-6. I won't BE there, I observe. The sole option that fits into my schedule that remains is to drive across town to pick the package up myself between 8pm and 9pm. I won't get too long winded, but what part of the UPS Customer Service manual includes the phrase, "Well THAT isn't our problem. You can pick it up at this time or we can send it back to the vendor."?

Anyway, after driving all the way across San Antonio and getting lost multiple times, I find the UPS Warehouse. I've been in military bases with less enthusiastic security people. After my complimentary body cavity search, I finally received my wedges.

Im conviced USPS is by far the fastest and least expensive. I just shipped something from Florida to Hawaii....

http://trkcnfrm1.smi.usps.com/PTSInt...34711783214773

I have definitely had many more problems with fedex than I have with ups. Fedex is late a lot more often and the delivery guy for my area isn't the smartest. I see him pull up to my apartment complex 3 separate times a day instead of getting rid of everything for the area at once.