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What do you think about Golfsmith Customer Service?

post #1 of 12
Thread Starter 
Have you been to a Golfsmith store in your town? How do you like their staffs? Did they help you?
post #2 of 12

Re: What do you think about Golfsmith Customer Service?

I live near two in NJ. East Brunswick and Bridgewater. The only thing the stores have in common is the sign out front. The East Brunswick store is much closer to me, but the service is terrible. The guy in the club shop is always miserable and takes two days to do things that are done on the spot in Bridgewater. The people are in Bridgewater are helpful, nice, and actually know what they're talking about. The guy that does club work there is top notch.
post #3 of 12

Re: What do you think about Golfsmith Customer Service?

I have the same experience as ParPlease. There's a Golfsmith near my work in Minnetonka and I've never had a great experience there. I am usually offered help, but they come across as too busy to really discuss a particular product. And...the guys in the club repair never seem helpful.

The Edina Golfsmith by my house, on the otherhand, is the opposite. Always friendly service. Very welcoming store. And the guys in club repair are super nice and helpful.
post #4 of 12

Re: What do you think about Golfsmith Customer Service?

Golfsmith can be hit or miss depending on location and who is currently on shift. The best service is always at the local mom and pop (where I used to go for grip changes, tweaks until they closed the store). Unfortunately, the big stores undercut the little guy. You get the same equipment for less money at the big stores, but the service isn't as good.
post #5 of 12

Re: What do you think about Golfsmith Customer Service?

I avoid buying clubs that I'm not 100% sure of at GolfSmith, simply because they have a competitor nearby with a better return policy. However, when I was looking for my 4-Wood, I called around and a rep at GolfSmith found it for me, reserved it for me, and went and found the matching headcover for me.

At another GolfSmith location, I had a $10 gift card and wanted to get a club re-gripped. I also picked up a shoe horn. The total came out to $10 and change, and the manager said it was close enough, we'll call it $10.
post #6 of 12

Re: What do you think about Golfsmith Customer Service?

This is a bit like asking what is the service like at your local Walmart.. I mean there are hundreds of Golfsmiths employing thousands of employees.... each one of those employees will give you a different experience... and getting a positive review of one store has absolutely zero correlation to the service you might recieve at another.
post #7 of 12

Re: What do you think about Golfsmith Customer Service?

There is a Golfsmith midway between my home and my office. I stop by there on the way home from work. Every time I enter I am greeted with a warm welcome and offers of help. The staff is knowledgable and willing to help me with my inquiries. The only thing I don't like is their launch monitors are never working correctly. How can you get a feel for a new club if you can't use the monitors?
post #8 of 12
Thread Starter 
I had been to one of Golfsmith retail store and there were only 2 staffs to help the whole big store.
The cashier guy was helping me finding my item, and not a single sales person showed up.
The cashier guy made a mistake by quoting a wrong price for the item I was gonna buy. But they
ended up let me pay with quoted price because it was their mistake. It was so unprofessional
to summarize the experience.

I'm thinking Golfsmith is more a dot com store than a brick&mortar store. So the retail store experience
might not be the best out there.

Originally Posted by mrt10x View Post
This is a bit like asking what is the service like at your local Walmart.. I mean there are hundreds of Golfsmiths employing thousands of employees.... each one of those employees will give you a different experience... and getting a positive review of one store has absolutely zero correlation to the service you might recieve at another.
I never had any problem at Wallmart stores. And they got tons of salesperson running around.
post #9 of 12
I am sorry to say it stinks! My husband took our daughter to the Webster location in the suburbs of Houston because he was trying to introduce her to the game and show her different clubs, etc. They went in Golfsmith and asked the cashier about their closing time since it was not marked well on their door. This resulted in eye-rolling from the cashier and dismal attentiveness and she acted perturbed to give them the time of closing.

After looking around at different clubs, they asked one of the other girls working there about hitting a few balls and the girl was abrupt and acted inconvenienced that she had to help them at all. She had a negative attitude and did not go out of her way to ask if my husband or daughter would like some set up for them to try.

I think it would behoove the company to send in a "secret shopper" just to see how unfriendly and sorely lacking in customer service their personnel are at this location. I mean I am sure there are other young people who would appreciate having a job at all in a downturned economy and would love to serve the public. My family has decided to go elsewhere when it comes to their golfing needs as a result of this negative experience with this stores company.
post #10 of 12

The different golf chains have specific job categories in their stores.

 

The cashiers mainly ring up merchandise, and help out on odd jobs as needed.

 

The merchandising reps mainly handle incoming shipments and stock the shelves. Sometimes they expand their repertoire of helpfulness - especially if they are golfers themselves. Sounds like your family may have hit at dead time for the pro and player's reps.

 

Your remark about "cashier... she" and "...other girls" highlights a possible problem at the golf stores. I drop in at stores around our region, and I see very few female employees. And, most females get stuck on the periphery of the enterprise. Amid all of golfdom's hoopla about growing the game, I'd think these stores would track down and recruit women interested in golf and bring them into the mainstream of their operations.

 

BTW, the St. Louis area Golfsmith is a top-notch operation, and has a GolfTEC node as a tenant. GS gets heavy competition from Galaxy, especially with GG's new superstore in West County.

 

Remember, you visited just one shop within the Golfsmith system. Possibly other Houston golfers could comment. I'm familiar mainly with the Midwest scene.

post #11 of 12
I've always been reasonably impressed with our local stores....for what they are.

Equally, I tend to suspect first time posters whose only reason for posting is to register a complaint.
post #12 of 12
Once again customer service should be important to every store--customer treatment is important. Equally if someone does a great job, I typically alert mgt. of their good service.
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