Golfsmith Order, When Should I expect?

[The Pro Newbie]

I'm probably going to get chewed out by you guys about this, but I recently ordered from Golfsmith pre-owned. I got two Titleist Vokeys and a Cleveland Launcher fairway. I just read all the reviews on Golfsmith itself, and judging by all the reviews...I just shot myself in the foot.  What do you guys think, it's been a week, haven't heard a thing from them, it was expected to ship on the 24th, it's the 28th. Should I cancel my order or stay with it. I won't be golfing anymore for this season due to Minnesota winter. I don't really go to simulators or anything like that, but I could still take the wait. What do you guys think?    -Thanks

TPN

[rustyredcab]

Originally Posted by The Pro Newbie

... Should I cancel my order or stay with it. I won't be golfing anymore for this season due to Minnesota winter. I don't really go to simulators or anything like that, but I could still take the wait. What do you guys think?    -Thanks

TPN

If they'll cancel it, cancel it. You don't need it now and unless it was a real steal, a used club will be cheaper in the February.

[Yukari]

If it was suppose to be "shipped" on 24th, it means it is put on the delivery truck on that date.  It does NOT mean you would be receiving it on the 24th.

My guess is it has been put on a delivery truck, and if it is UPS, it will take 3-7 business days depending on the type of shipping method selected and the distance from Minnesota.

[SVTGolfer]

I hate Golfsmith!!! Cancel Cancel Cancel!!!!!!

And buying a pre-owned wedge over the internet is pretty sketchy isnt it? I would be super nervous about that decision, especially without seeing it first.

[mvmac]

Originally Posted by Yukari

If it was suppose to be "shipped" on 24th, it means it is put on the delivery truck on that date.  It does NOT mean you would be receiving it on the 24th.

My guess is it has been put on a delivery truck, and if it is UPS, it will take 3-7 business days depending on the type of shipping method selected and the distance from Minnesota.

Agreed

[clubchamp]

I've used golfsmith in the past and never had a problem but it could take the full 7 days to get to you. My other question is did you get the shipping information?

[The Pro Newbie]

I have not gotten any shipping information. I've gotten the order conformation, but no "Your order has shipped".  I found out that they use FedEx and those guys aren't the best with shipping times. I'll wait another 1-2 weeks, and if I don't get any response from them, I'll cancel.  And for the wedges, I thought they were a steal. I ordered online because what i'd pay for my order, it'd be that in gas to get to my nearest Golfsmith.

TPN

Wedges... http://www.golfsmith.com/product/30047188/titleist-pre-owned-vokey-wedges-chrome

[Harmonious]

If I recall, can't you log onto your account at Golfsmith and track your orders? Maybe they don't email you with the info, but you should be able to see what's going on.  If not, what about calling them?

[Harmonious]

Originally Posted by SVTGolfer

I hate Golfsmith!!! Cancel Cancel Cancel!!!!!!

And buying a pre-owned wedge over the internet is pretty sketchy isnt it? I would be super nervous about that decision, especially without seeing it first.

And what would his options be then?  Tour all the local pro shops looking for used wedges?  The internet is where most of the used clubs are located these days.

I've never found Golfsmith to not stand behind their products.  Maybe you have had a bad experience, huh?

[The Pro Newbie]

In my account, it only has the day that it was ordered and the price, nothing else. I've called, and after the 25 minute holding time, i gave up.

[GJBenn85]

I've ordered A LOT form Golf Smith and have never had a problem.  Just be patient, they tend to be very slow in updating their tracking.  On most of my orders, I actually received the orders before they sent the tracking numbers.

[The Pro Newbie]

Okay, hopefully it'll come sometime in the next month. Thanks everyone.

[newtogolf]

Golfsmith just installed a new ordering system and it's been a disaster for them, especially online orders.  I ordered something online and when I returned it to the store they couldn't process the refund because their system was having issues.  The manager told me the last two months have been nightmares with lost orders, orders that were processed but not shipped, etc.  I'd call them and verify your order is being shipped since it's normal practice for them to notify you that the item(s) shipped and provide a tracking number.  You might also call your credit card company or check it online to see if the charge appears on your account.

Originally Posted by The Pro Newbie

Okay, hopefully it'll come sometime in the next month. Thanks everyone.

[The Pro Newbie]

One more thing. I've noticed that the 3 clubs I ordered, aren't on the online website anymore. Hopefully that means they've taken them off the shelves and shipped them.

TPN

[DocWu1948]

I don't have an issue with Golfsmith. I order stuff and it comes. Not lightning fast like amazon, but I get the goods a few days after the shipment notification. I do that when shipping is free. Otherwise, I just have it sent to a local store and pick it up.

[The Pro Newbie]

*Update*

Oh boy, got the first order today......it's right handed....... I got the right club, wrong dexterity. Should I return it, or sell it locally?

[DaSportsGuy]

Originally Posted by The Pro Newbie

*Update*

Oh boy, got the first order today......it's right handed....... I got the right club, wrong dexterity. Should I return it, or sell it locally?

I'd try to trade it in somewhere for a left handed club.

[The Pro Newbie]

2nd update. I received the second package. Golfsmith messed up again...but in my favor. Instead of getting me a 2005 Cleveland launcher 3 wood. They sent me a Cleveland Launcher 2009 wood. I'm still upset that I haven't gotten any more of my e-mail responded to, and I haven't gotten any updates on my headcover and other wedge.