Club Champion Customer Support

[Sandy Divot]

I certainly understand the delay in getting your replacement club, but there is no excuse for the lack of communication.

[geb324]

Should have went direct to Taylor Made!!

[dennyjones]

Wednesday I talked to Patrick in Chicago.   He put me on hold for about 20 minutes to discuss the situation and said they would have a person build me a new club and have to me very quickly.      He stated that the reason Ryan (head guy) didn't return my call because he thought that somebody in Detroit would follow up.    Thursday I received a tracking number from Patrick.    Today I received my old 8 iron back.   It was repaired, not new but I guess that doesn't bother me too much.    They did not return my Game Golf tag.   I can tell it was the same grip because the silicone was still on the top of the grip.  

You can make up your own mind about going to Club Champion but for me, their customer service was more than toxic.  

[dennyjones]

Well, a major turn of events.  

Monday I got a call from Patrick in Chicago.    Because of the lack of support from the guy in Detroit they offered to give me new club heads for my trouble.   I accepted their offer.   The club heads were delivered to Detroit and Andrew (new guy) called Thursday and offered to expedite the replacements.    I dropped them off Thursday and picked them up today (Friday).   

I wasn't expecting anything more than the return of my 8 iron and really didn't deserve anything more but I'm thankful for the extra step they took to ensure my satisfaction.  

I'm looking forward to trying them out this weekend.   I normally don't play the weekends but for new irons, I'll make an exception.

[Adam C]

Saw you also posted this on another forum. Not sure with this one, but I know that numerous club fitters are on that site including CC fitters. Pretty sure your squeaky wheel got the grease (or the new heads) after posting about your escapade. Enjoy the sticks.

[dennyjones]

3 minutes ago, Adam C said:

Saw you also posted this on another forum. Not sure with this one, but I know that numerous club fitters are on that site including CC fitters. Pretty sure your squeaky wheel got the grease (or the new heads) after posting about your escapade. Enjoy the sticks.

After the other posting is when I received a call from them.    
 

Thanks.

[Shindig]

Did they provide a replacement Game Golf tag too?

[dennyjones]

5 hours ago, Shindig said:

Did they provide a replacement Game Golf tag too?

No, I didn't ask.   I have a few extras.   

[billchao]

On 7/10/2020 at 4:19 PM, Adam C said:

Saw you also posted this on another forum. Not sure with this one, but I know that numerous club fitters are on that site including CC fitters. Pretty sure your squeaky wheel got the grease (or the new heads) after posting about your escapade. Enjoy the sticks.

 

On 7/10/2020 at 4:23 PM, dennyjones said:

After the other posting is when I received a call from them.    
 

Thanks.

OT, but as someone who has worked in service industries my entire life, this kind of stuff annoys me. Good customer service is something I have always strived for and it shouldn’t take this level of complaint and public exposure to receive it. Obnoxious customers that complain about every little thing to get the service they want on the other hand, of which I’m certain @dennyjones is not, I don’t respond well to.

Sucks that you had to go through all of this but I’m glad it worked out for you in the end.