It's getting to the point where I would rather walk into a car dealership than a Verizon store.
My son's cell phone firmware got stuck so that when he turns it on it just cycles endlessly through the intro pages. This happened about 6 mo ago, and since it was under warranty they wiped it clean and re-installed the OS. This time it was out of warranty but the rep said that he has a "free" upgrade coming.
So I ask to see the "free" upgrade phones, and she starts showing me the phones that would cost $$ saying how much better they are. So I steer her back to the "free" phones, and then she starts playing dirty, asking my son what he would like. I steer her back and she shows us 3 "free" phones. I pick one, and then comes the $30 upgrade fee. $30 does not sound "free" to me. So I'm like whatever, I just want to get the f*ck out of there by now, and then comes the "to get the "free" upgrade, you have to buy an accesories package for $60". I said, "What??? I'm dropping $90 here, that doesn't sound very "free" to me." She just shrugged her shoulders and said that if I bought a more expensive phone I wouldn't have to buy an accessories package.
WTF is this bullsh!t? Then of course came the hard sell for the insurance. I remember going through pretty much the same sh!t when I added my wife to my account. I'm already paying $250/mo for two cell lines and one internet line. That's a f*cking car payment. I felt like just handing her my debit card and telling her to have Verizon just take whatever they feel they need to make their bottom line. These big telecom companies are getting f*cking ridiculous...