I was at the local Golfsmith just wasting time today and was just amazed at the complete amount of misinformation they spew to their customers.
- Looking at the new wedges when a guy comes over and asks the sales person if they sell wedge sets, salesman says they sell only sell Snake Eye wedge sets. Shopper says he really didn't want Snake Eyes, salesman asks him what wedges he has now, shopper said he wasn't sure. So salesman picks up a Cleveland 588 RTX CB and says, "see this, it's cast, only idiots play cast clubs." I happen to look over and he's pointing at the cavity back nature of the wedge, not the method that the club head is made. The shopper is eating this up and says that he agrees, he was looking for a forged wedge.
Salesman grabs a Vokey SM5 56* and 60* and tells him this is a forged wedge and he will be amazed at how good it feels. The shopper asks how much, salesman tells him $129, shopper says he really only wanted to spend $50. Salesman looks annoyed, pulls a Snake Eye SL4 tells him this is $100 wedge on sales for $49. Shopper says pointing at the cavity, "but it's not forged, I thought I needed forged", salesman says as he's walking away, "it's forged, it just has additional weighing to give you better results".
Shopper is totally confused, and asks me if I know anything about Snake Eyes, I tell him no, but that he should look at the used wedges. We go over and I quickly explain difference between forged and cast, cavity back and blade. We found him 2 Vokey SM4's in like new condition for $50 each.
- A guy buying a set of clubs and I just overhear as I'm waiting to check out that he was going to have to pay an extra $50 for a gap wedge because the set he wanted 5-GW was sold out, so he getting rung up for a 4-PW but the sales guy pulled the 4 iron and was going to order the GW. Salesman told him it costs more to make a gap wedge so they have to charge extra for it, even though both sets sold for the same price.
I just don't get why Golfsmith doesn't try to improve their customer service experience. This all went down in one visit in about a 1/2 hour, I suspect it happens numerous times every day.