Well, a major turn of events.
Monday I got a call from Patrick in Chicago. Because of the lack of support from the guy in Detroit they offered to give me new club heads for my trouble. I accepted their offer. The club heads were delivered to Detroit and Andrew (new guy) called Thursday and offered to expedite the replacements. I dropped them off Thursday and picked them up today (Friday).
I wasn't expecting anything more than the return of my 8 iron and really didn't deserve anything more but I'm thankful for the extra step they took to ensure my satisfaction.
I'm looking forward to trying them out this weekend. I normally don't play the weekends but for new irons, I'll make an exception.