Thread 47256

[Elvisliveson]

Originally Posted by Kieran123

Wow. Now who;s acting like a 7 year old?

The OP is just showing his true colors. And I love how he posted that we don't really know him and that he's not in the habit of looking for free stuff. Well, I foudf this on another thread here:

Originally Posted by warbirdlover

I "sub" in our company golf leagues. If you sub the person you sub for pays for it. I've golfed about 20 times after work this year and not payed a dime.

Warbirdlover, consider yourself exposed.

And one last thing. He posted a link to the bag in another thread. In 2009, that bag was selling for between $200-$225. By his own admission, he purchased it 2010 for only $150, probably because it was the prior year's model . So, he made a bargain purchase to begin with and should be happy that Nike's warranty covered a defunct product in the first place.

[Ringworld]

Actually I am a manufacturer.  I always get complaints about shipping even when I quote my product FOB my dock.  That means as soon as it leaves my dock it's not my problem it's the buyer's problem.  But you know what?  That customer will always complain to me about shipping damage.  Quality is fine when it leaves the building but handling by freight companies can be sketchy sometimes.  The point is you want to represent your product in the best possible light.  That product is a representation of your company and what you stand for.  If nothing else if you cannot stand behind your product even if its old, then why are you selling the product in the first place?

Now you have two choices.

1.  Say it isn't your fault.  Product is FOB my dock so once it leaves here it's not my responsibility.  And this is with a package that is double boxed.  Taped on all corners of the case to strengthen it.  Not my fault UPS or FEDEX or DHL like to use my boxes as shotputs.  OR....

2.  Ask them how many are damaged and send them replacements or credit them the difference.

Option two allows you to not only pacify but sets you up for future REPEAT business.  Because let's be realistic here, it's not the onesy- twosy sales that keeps a business going it's REPEAT business and word-of-mouth about your quality that will retain your customer base.

The principle is the same here.  It's all about Quality and do you stand behind your product.  I can understand that there is a definite problem with bags that were supposed to be returned but never returned, but honestly if this happened to you would you feel the same way?  For me I have several sets of clubs and several bags.  I can live with returning the bag for replacement.  But at the very least the guy sounds like a casual golfer, Nike should have a policy since this is a big ticket item to say OK I will send you a replacement bag BUT I will also charge you for freight and for this replacement bag.  And if you don't return this defective bag I have authorization from you to charge you for the new bag.  Or better still I will charge your card initially but once it's returned we will rebate you or give you a discount for the same value if you buy from Nike.com.  Either way you not only guarantee a sale but additional sales.

Money doesn't grow on trees.  Sales are hard fought transactions.  But once a customer has made a commitment to buy your brand don't you have a similar responsibility to make that customer happy?

[Elvisliveson]

Quote:

Actually I am a manufacturer.

Then why do you list your occupation in your profile as "sales god"? Look, being a sales rep for a manufacturer and being the actual manufacturer are 2 separate things. Sales people will always run to kiss any customer's ass because it's not their money.

[glock35ipsc]

Quote:

Originally Posted by Harmonious

Yet you will never know, because you refuse to send your bag back to Nike.

Winning post of this thread!

So, the only complaint on Dick's website about this bag...... from the OP.  In fact, it's the ONLY review on this bag:

Quote:

One of the best designed bags out there. I had a part break that holds the putter tube in and Nike wanted me to send the bag in. I couldn't do that because then I wouldn't have a bag to use so fixed it myself. Very disappointed in the quality and the support.

What would the extended warranty cost, $20?  I don't know, I don't fall for those.  It took what, $1 to fix it?  How many rounds would the OP have missed if he had sent the bag back?  A couple?

Quote:

Originally Posted by Ringworld

But once a customer has made a commitment to buy your brand don't you have a similar responsibility to make that customer happy?

Sounds to me like they tried to make the customer happy, but the OP never gave them a chance and refused.  What else are they to do, fly to his house and fix it one the spot?  Send a courier to pick it up?  It's a warranty program, not a welfare program.  The customer still needs to put in a little effort too.

Hell if all it took to fix it was a nut, a bolt, and a couple washers, or even a pop rivit, I probably would have took a whole 1 minute of my time to just fix it, then head out and play a round and enjoy my day.  Here's a good tip..... you can pick up pretty decent bags from Goodwill for a couple bucks.  I got my bag there for $8, like brand new.  Pick one up and set it in the closet.  There, problem solved.

[max power]

Agreed-a serviceable 2nd bag can be had for very little money, and a serious golfer should have a serviceable 2nd bag.

Originally Posted by glock35ipsc

Hell if all it took to fix it was a nut, a bolt, and a couple washers, or even a pop rivit, I probably would have took a whole 1 minute of my time to just fix it, then head out and play a round and enjoy my day.  Here's a good tip..... you can pick up pretty decent bags from Goodwill for a couple bucks.  I got my bag there for $8, like brand new.  Pick one up and set it in the closet.  There, problem solved.

[sean_miller]

Originally Posted by max power

Agreed-a serviceable 2nd bag can be had for very little money, and a serious golfer should have a serviceable 2nd bag.

I picked up a mint condition vintage IZZO (the original double strap) for $9 and an Ogio with a slight tear in it (needle and thread - 50 cents) for $6. There really is no excuse.

[Ringworld]

Because as a manufacturer, you have to also sell your stuff.  You can't just simply make stuff and expect folks to buy them.  You have to sell them as well.

[newtogolf]

Let's me get this straight, because we didn't join your pity party and agree to boycott Dicks and Nike you're calling us dinks.  Why can't you comprehend that you weren't entitled to a "loaner" bag while Nike reviewed your warranty claim.   If you sent the bag back to Nike like they requested and then they refused to fix or replace it under warranty no one would have argued with your position, but you never gave Nike the chance because you refused to send it back to them.   You say you're old, but your original post and responses to others in this thread indicate otherwise.

Originally Posted by warbirdlover

Boy, they're really coming out of the woodwork now.  I've never seen such a bunch of dinks in my life.  You immediately attack someone for a post you don't agree with and then diss him for slamming back.  All you had to do was say your opinion in an adult manner but you start throwing out shit about how I'm trying to get a freebie etc etc.  Then you're all agreeing with each other about it. And the moderator is part of the "gang".  "Forum leaders"?  What a joke.

[bmartin461]

Originally Posted by warbirdlover

Boy, they're really coming out of the woodwork now.  I've never seen such a bunch of dinks in my life.  You immediately attack someone for a post you don't agree with and then diss him for slamming back.  All you had to do was say your opinion in an adult manner but you start throwing out shit about how I'm trying to get a freebie etc etc.  Then you're all agreeing with each other about it. And the moderator is part of the "gang".  "Forum leaders"?  What a joke.

Dinks?  Can you clarify which definition you are using?

n.

1. A two-career couple with no children.

2. A member of such a couple.

n Sport

a ball struck delicately

n. Offensive Slang

Used as a disparaging term for a North Vietnamese soldier or guerrilla in the Vietnam War.

I'm still trying to figure out from your post and replies what would have made you happy.   If Nike was to send you a temp bag while yours was being repaired,  how much in shipping charges would that be?  1. your bag to Nike, 2. temp bag to you, 3. your repaired bag back, 4. temp bag back to Nike, so 4 shipments of a large item, say $15 each way so $60.   Now, what was the total repair costs of the hardware.....

This thread is funny and sad all at the same time.

Regards,

Brad

[X-Factor611]

Originally Posted by zeg

One thing I want to add regarding Dick's part in this: I do think it's fair not to like their service.  It's no surprise that superstores like that are not going to provide the personal, appreciative service that you might get from a smaller local shop.  Stores in that class just don't "appreciate" you as a customer to the same degree as the owner-operated non-chain store.  That's the tradeoff you make for usually lower prices and broader selection.  If you'd spent those thousands at a smaller shop, they'd probably have been more likely to do the repair for you.  Big chains just don't often provide that level of service.  That's certainly a fair reason to prefer other stores and it's why I generally shop at the local places in town.

It's also great that Adidas provided service beyond expectations.  In your experiences with Dick's and Nike, it sounds to me like the service was no better than as promised.  It's certainly fine to prefer to deal with companies that you've had great experiences, but I don't think it's fair to go on a tirade because a company didn't exceed their obligations.

I still have beef with a certain Dick's store for 2 reasons...

1st one is back in 2007 I went to buy 2 baseball bats.  they were brand new models and and had sale signs on them.  I obviously knew that they shouldn't be on sale, yet they were MARKED $299.99.  (originally $399.99).  I took them to the register and they rang up what i had thought they would.  The girl called the ASSISTANT manager, and he said they were $399.99.  I showed him clearly that it says they are on sale for $299.99 according to your signage and stickers on the bat.  He said "I can't sell these for that price."  Naturally i have a befuddled look on my face and ask him why?  He gives some lame excuse, so i continue to argue that they should honor the price that they marked them as.  Then the assistant manager says and i quote "Don't disregard my employees! (i wasn't, i was holding them responsible for an error that they probably made.  so clearly he didn't know what the meaning of disregard meant).  If youdon't leave now, I'm going to have security escort you out!"

So by that time i was furious and humiliated at the same time.  On my way out i got the phone number to corporate.  they gave me email address for customer complaints.  I emailed them explaining the situation and gave the my "scorecard program number' showing them how much ive spent there within the last couple months.   Needless to say i got a response saying they will honor the prices that they were marked as AND the added $100 in reward certificates to my account!    (and "teddy" got demoted)

2nd reason i have beef with them is because they don't carry ANY LEFTY clubs....NO LEFTIES AT ALL!

[zeg]

Originally Posted by X-Factor611

I still have beef with a certain Dick's store for 2 reasons...

Makes sense, and it's sensible that you specify your beef is with the certain store rather than the chain, since it sounds like the powers-that-be higher up the chain handled this reasonably.  I was purchasing a tee ball tee for my son and it rang up about $5 more expensive than it was labeled. I noticed and pointed it out and the cashier fixed it without missing a beat.  Of course, that's a lot more likely when it's a $5 error than a $100 error... I can sort of understand that an establishment might be hesitant to give a discount like that.  If it had just been an incorrect price tag or a bat filed in the wrong bin, I'd be inclined to cut the store some slack.  Sounds like it was more than that---I'd say they should at least have given you one of the bats at the posted price.

I've only had good experiences at my Dick's, but like I said above, I generally prefer to shop at smaller places, especially for golf equipment.

[funkyfred72]

He would have asked for shipping to be covered too.

Originally Posted by bmartin461

Dinks?  Can you clarify which definition you are using?

n.

1. A two-career couple with no children.

2. A member of such a couple.

n Sport

a ball struck delicately

n. Offensive Slang

Used as a disparaging term for a North Vietnamese soldier or guerrilla in the Vietnam War.

I'm still trying to figure out from your post and replies what would have made you happy.   If Nike was to send you a temp bag while yours was being repaired,  how much in shipping charges would that be?  1. your bag to Nike, 2. temp bag to you, 3. your repaired bag back, 4. temp bag back to Nike, so 4 shipments of a large item, say $15 each way so $60.   Now, what was the total repair costs of the hardware.....

This thread is funny and sad all at the same time.

Regards,

Brad

[funkyfred72]

How many rounds would he have missed?  Apparently he didn't want to take that chance when he could have scored a free round or 2 from being a sub in the company's league.

[funkyfred72]

Yes, it is sad.  It is sad when an old man is pissed off over something so little.  If I were you, I'd spend a little less time bitching and live life.  At your age your blood pressure may get too high and you may "stroke" out.

Originally Posted by warbirdlover

This thread is funny and sad all at the same time.

Regards,

Brad

It is.  And you guys have made it so.

[Kieran123]

Originally Posted by warbirdlover

This thread is funny and sad all at the same time.

Regards,

Brad

It is.  And you guys have made it so.  Go back to the start and see who started attacking just for the fun of it.  You could have said what you said in a respectful way and got your point accross but you chose not to.  Then you all joined in the fun.  All of you.  And anyone who tries to tell another side of this gets it too.  I'm betting most of you aren't even 20 years old.  If you are I wish you luck.  You'll need it.

Yes, with any luck we won't turn out like you.

[warbirdlover]

That's for sure.

And how about we start this whole thread all over again.  Make believe this is my first post.

Last summer (July 2010) I bought a new (leftover 2009) Nike Tour cart bag, their best bag for around $150.
Then a couple weeks ago (warranty still in effect) the rivet pulled out that holds in the putter
tube.  It appeared there should have been a washer behind it that wasn't put on.  In any case
Nike said to first go to Dick's where I bought it.  I didn't purchase the extended warranty so
all I could do was ask Dick's the best way turn in the claim at Nike and they said they were no longer
responsible and couldn't help.  I thought they might give me some help because I had spent a decent amount
of money there over the last couple of years but oh well.  When I contacted Nike the person (Paul)
said they would first have to review the bag and to send it in etc.  I asked if there was any
way (photos?) that we could skip that part but he said that was their policy.  I needed the bag
as I'm playing 3-4 days a week so I told him I'd fix it myself and I did.  The only thing I
guess I can really complain about now is the original quality of their best bag.  Has anyone else
experienced any problems with Nike golf bags?

[turtleback]

Originally Posted by warbirdlover

turtleback.  Your attempt at sarcasm reeks of the seventh grade.

As opposed to throwing a hissy fit and threatening to slander 2 companies all over the web because they have policies you don't like, that most people would find perfectly reasonable?

[Kieran123]

Originally Posted by warbirdlover

That's for sure.

And how about we start this whole thread all over again.  Make believe this is my first post.

Last summer (July 2010) I bought a new (leftover 2009) Nike Tour cart bag, their best bag for around $150.

Then a couple weeks ago (warranty still in effect) the rivet pulled out that holds in the putter

tube.  It appeared there should have been a washer behind it that wasn't put on.  In any case

Nike said to first go to Dick's where I bought it.  I didn't purchase the extended warranty so

all I could do was ask Dick's the best way turn in the claim at Nike and they said they were no longer

responsible and couldn't help.  I thought they might give me some help because I had spent a decent amount

of money there over the last couple of years but oh well.  When I contacted Nike the person (Paul)

said they would first have to review the bag and to send it in etc.  I asked if there was any

way (photos?) that we could skip that part but he said that was their policy.  I needed the bag

as I'm playing 3-4 days a week so I told him I'd fix it myself and I did.  The only thing I

guess I can really complain about now is the original quality of their best bag.  Has anyone else

experienced any problems with Nike golf bags?

To be honest, that sounds a lot better, and a lot more reasonable.